Conflict management

Power games ...

How anger arises...
Self and external perception
Conversation in conflict situations
Opportunities for conflict
The perception in the conduct of a conversation
Dealing with conflict constructively
Reflecting on your own conflict behaviour
De-escalation/ escalation
Complaint management
Conflict moderation
Conflict resolution constructively and effective cooperation
Change of perspective, reframing and meta-level
Dealing with power games
Flexible use of dialogue techniques/ constructive conversation skills
Negotiation skills Harvard win-win concept
Strategies for dealing with difficult customers or employees
Responding to objections from the other party and responding appropriately
Conscious use of high and low status in conversations
Analysing case studies from your everyday life
Dealing with criticism
Intercultural differences
Delivering unpleasant news positively and confidently
Mediation of new solution approaches

Attack or Retraction?

And when do diplomatic skills help?

Are you a de-escalator or an escalator? In conflict coaching, we analyse your past conflict patterns based on your everyday case studies. We also analyse the motivation, background and patterns of the other party. We look at the conscious and unconscious messages you send out and develop successful conflict strategies for you.

Conflict management, de-escalation coaching, conflict coaching, no-say

In conflict management you learn the conscious use of high and low status in action and conversation. We practice the flexible use of dialogue techniques to conduct constructive conversations with your interlocutor. If necessary, we look at intercultural differences so that you can recognize them immediately in the future and use them fair and strategically for the good of all. And you will learn techniques that will help you to deal more confidently with even the toughest criticism and to overcome seemingly insurmountable hurdles with ease.