Conflict management

Power games ...

How anger arises...
Self and external perception
Conversation in conflict situations
Chances of conflicts
The perception in the conduct of a conversation
Addressing conflicts constructively
Reflection of our own conflict behaviour
De-escalation/ Escalation
Complaint management
Conflict moderation
Conflict resolution constructively and effective cooperation
Change of perspective, reframing and meta-level
Dealing with power games
Flexible use of dialogue techniques/ Constructive conversational skills
Negotiation skills: Win-win Harvard Concept
Strategy with difficult customers or employees
Respond to objections from the other party and react appropriately
Conscious use of high and low status in conversations
Analysis of case studies from your everyday life
Dealing with criticism
Intercultural differences
Communicate unpleasant messages positively and confidently
Mediation of new solution approaches

Attack or Retraction?

And when do diplomatic skills help?

Are you the de-escalating or the escalating type? In conflict coaching, we analyse your previous conflict patterns on the basis of your everyday case studies. And we also analyze the motivation, background and patterns of the other party. We look at your consciously and unconsciously sent messages and and based on this we develop successful conflict strategies for you.

Conflict management, de-escalation coaching, conflict coaching, no-say

In conflict management you learn the conscious use of high and low status in action and conversation. We practice the flexible use of dialogue techniques to conduct constructive conversations with your interlocutor. If necessary, we look at intercultural differences so that you can recognize them immediately in the future and use them fair and strategically for the good of all. And you will learn techniques that will help you to deal more confidently with even the toughest criticism and to overcome seemingly insurmountable hurdles with ease.