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CONFLICT MANAGEMENT - conflict coaching, de-escalation, escalation, conflict coach, complaint management, conflict coaching, conflict moderation, discussion, strategy, Berlin

Conflict management

 

Power games ...

  • How anger arises...
  • Self and external perception
  • Conversation in conflict situations
  • Chances of conflicts
  • The perception in the conduct of a conversation
  • Addressing conflicts constructively
  • Reflection of our own conflict behaviour
  • De-escalation/ Escalation
  • Complaint management
  • Conflict moderation
  • Conflict resolution constructively and effective cooperation
  • Change of perspective, reframing and meta-level
  • Dealing with power games
  • Flexible use of dialogue techniques/ Constructive conversational skills
  • Negotiation skills: Win-win Harvard Concept
  • Strategy with difficult customers or employees
  • Respond to objections from the other party and react appropriately
  • Conscious use of high and low status in conversations
  • Analysis of case studies from your everyday life
  • Dealing with criticism
  • Intercultural differences
  • Communicate unpleasant messages positively and confidently
  • Mediation of new solution approaches

Attack or Retraction?

And when do diplomatic skills help?

Are you the de-escalating or the escalating type? In conflict coaching, we analyse your previous conflict patterns on the basis of your everyday case studies. And we also analyze the motivation, background and patterns of the other party. We look at your consciously and unconsciously sent messages and and based on this we develop successful conflict strategies for you.

Conflict management, de-escalation coaching, conflict coaching, no-say

In conflict management you learn the conscious use of high and low status in action and conversation. We practice the flexible use of dialogue techniques to conduct constructive conversations with your interlocutor. If necessary, we look at intercultural differences so that you can recognize them immediately in the future and use them fair and strategically for the good of all. And you will learn techniques that will help you to deal more confidently with even the toughest criticism and to overcome seemingly insurmountable hurdles with ease.

Institut for Personal Performance

Taborstr. 17 10997 Berlin

Tel. 030 - 612 83 123

Info(at)JessicaWahl.de

Logo Jessica Wahl - Sonne
xing icon linkedin icon youtube icon facebook icon googleplus icon IMPRINTDATA PROTECTION

Institut for Personal Performance


Taborstr. 17 10997 Berlin


Tel. 030 - 612 83 123


Info(at)JessicaWahl.de

xing icon linkedin icon youtube icon facebook icon googleplus icon
IMPRINTDATA PROTECTION
Logo Jessica Wahl - Sonne