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CONFLICT MANAGEMENT - conflict coaching, de-escalation, escalation, conflict coach, complaint management, conflict coaching, conflict moderation, discussion, strategy, Berlin

Conflict management

 

Power games ...

  • How anger arises...
  • Self and external perception
  • Conversation in conflict situations
  • Opportunities for conflict
  • The perception in the conduct of a conversation
  • Dealing with conflict constructively
  • Reflecting on your own conflict behaviour
  • De-escalation/ escalation
  • Complaint management
  • Conflict moderation
  • Conflict resolution constructively and effective cooperation
  • Change of perspective, reframing and meta-level
  • Dealing with power games
  • Flexible use of dialogue techniques/ constructive conversation skills
  • Negotiation skills Harvard win-win concept
  • Strategies for dealing with difficult customers or employees
  • Responding to objections from the other party and responding appropriately
  • Conscious use of high and low status in conversations
  • Analysing case studies from your everyday life
  • Dealing with criticism
  • Intercultural differences
  • Delivering unpleasant news positively and confidently
  • Mediation of new solution approaches

Attack or Retraction?

And when do diplomatic skills help?

Are you a de-escalator or an escalator? In conflict coaching, we analyse your past conflict patterns based on your everyday case studies. We also analyse the motivation, background and patterns of the other party. We look at the conscious and unconscious messages you send out and develop successful conflict strategies for you.

Conflict management, de-escalation coaching, conflict coaching, no-say

In conflict management you learn the conscious use of high and low status in action and conversation. We practice the flexible use of dialogue techniques to conduct constructive conversations with your interlocutor. If necessary, we look at intercultural differences so that you can recognize them immediately in the future and use them fair and strategically for the good of all. And you will learn techniques that will help you to deal more confidently with even the toughest criticism and to overcome seemingly insurmountable hurdles with ease.

Institut for Personal Performance

Taborstr. 17 10997 Berlin

Tel. 030 - 612 83 123

Info(at)JessicaWahl.de

Logo Jessica Wahl - Sonne
xing icon linkedin icon youtube icon facebook icon googleplus icon IMPRINTDATA PROTECTION

Institut for Personal Performance


Taborstr. 17 10997 Berlin


Tel. 030 - 612 83 123


Info(at)JessicaWahl.de

xing icon linkedin icon youtube icon facebook icon googleplus icon
IMPRINTDATA PROTECTION
Logo Jessica Wahl - Sonne